CALL OUR TEAM – 01787 224636
CALL OUR TEAM – 01787 224636
CALL OUR TEAM – 01787 224636
CALL OUR TEAM – 01787 224636
At Enhance Me, we are committed to protecting the privacy and confidentiality of our clients’ personal information. This privacy policy outlines how we collect, use, store, and protect the data we gather from our clients. By engaging with our services, you consent to the practices described in this policy.
1. Information We Collect: We may collect the following personal information from our clients:
Names
Phone numbers
Email addresses
Medical history forms
Consent forms
2. Use of Personal Information: We collect this information to provide our clients with high-quality services and ensure their safety during treatments. The primary purposes for which we use personal information include:
Verifying client identities
Assessing medical suitability for treatments
Providing personalised care and treatments
Facilitating communication and appointment scheduling
Processing payment transactions
Ordering prescription items (when necessary)
Sending important updates, reminders, and relevant information
Conducting marketing and promotional activities (with consent)
3. Special Category Data: Some of the information we collect, such as medical history and treatment consent forms, is treated as “special category data” under UK data protection law. We only collect and use this information with your explicit consent, or where necessary to safely assess and deliver a treatment to you, and we apply additional safeguards to how this information is stored and accessed.
4. Data Protection and Security: We implement strict security measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. This includes:
Using secure systems and encryption technologies to safeguard data transmission
Restricting access to personal information to authorized personnel only
Regularly updating and maintaining security protocols
Implementing strict data retention policies
Conducting staff training on privacy and data protection
5. Sharing of Personal Information: We do not sell personal information to third parties for their own direct marketing purposes. However, we may share personal information under the following circumstances:
With consent from the client for specific purposes
When required by law or legal process
With trusted third-party service providers who assist us in delivering our services, including our booking and client management platform (Zenoti), our phone and text messaging systems, our email marketing platform, and social media messaging tools we use to communicate with clients
With advertising platforms such as Meta (Facebook/Instagram), where you engage with our adverts, for ad delivery and audience targeting
In the event of a merger, acquisition, or sale of our business assets, where client information may be transferred to the acquiring entity
6. International Transfers: Some of the third-party service providers listed above may store or process your information outside the UK or European Economic Area. Where this happens, we ensure appropriate safeguards are in place to protect your information.
7. Marketing Communications: We may use client contact information, with their consent, to send marketing communications about our services, special offers, and relevant updates. Clients have the right to opt out of receiving such communications at any time.
8. Client Rights and Choices: Clients have the right to access, correct, update, or delete their personal information held by us. They can also withdraw consent for certain uses of their data. To exercise these rights or for any privacy-related concerns, clients may contact us at laura@enhance-me-aesthetics.com or at either of our clinics using the details below.
9. Data Retention: We retain client contact and booking information for 7 years from your last interaction with us, and retain medical history and treatment records for 7 years in line with our professional and insurance obligations, after which it is securely deleted unless a longer retention period is required by law.
10. Children’s Privacy: Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from a minor, we will take steps to delete it promptly.
11. Changes to the Privacy Policy: We reserve the right to update this privacy policy periodically. Any modifications will be effective upon posting the revised version on our website. Clients are encouraged to review this policy periodically for any changes.
12. Contact Us: If you have any questions, concerns, or requests regarding our privacy practices or this privacy policy, please contact us at:
Enhance Me Aesthetics
9 Weavers Court, Halstead, Essex, CO9 2JN
Blackwell House, Suite 14, Coggeshall Road, Earls Colne, CO6 2JX
By using our services or providing your personal information, you acknowledge that you have read and understood this privacy policy and consent to the collection, use, and disclosure of your information as described herein.
Effective Date: 30/09/2026
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